Responsible Gambling

Guidance to help you play responsibly, recognise risk, and find support across New Zealand.

Play responsibly

Set a budget and time limit before you start. Only spend what you can afford to lose.
Take regular breaks; avoid playing when stressed, upset, or under the influence of alcohol/drugs.
Don’t chase losses. If you’re not enjoying it, stop and return another time.
Keep play separate from essential expenses (rent, utilities, food) and financial obligations.

Time & spend controls

If limit tools are available in your account settings, use them to set daily/weekly time or spending caps. If not, use device/app tools (screen time, timers) and payment controls (prepaid card, separate wallet) to help you stick to your plan.

Warning signs

Spending more time/money than intended; hiding play from others
Borrowing money or missing bills due to play
Chasing losses; feeling irritable when trying to stop
Using play to escape anxiety, depression, or stress

Self-exclusion & account restrictions

Email contact@nzkoruplay.com with “Self-Exclusion Request” (include your account email/username).
Choose a duration (cooling-off or longer-term). We’ll confirm the restriction and next steps.
If you want broader coverage, contact the Department of Internal Affairs and Safer Gambling Aotearoa for nationwide support and exclusion resources available across New Zealand.

Note: Self-exclusion applies to your account with nzkoruplay.com and does not automatically exclude you from other operators or platforms.

Help & resources (NZ)

Immediate support: Call or text 1737 (Suicide & Crisis Lifeline). If you are in immediate danger, call 111.

Gambling Helpline Aotearoa: 0800 654 655 and chat/resources: gamblinghelpline.co.nz
1737 Need to Talk?: Call or text 1737: 1737.org.nz
Consumer information: Commerce Commission New Zealand: comcom.govt.nz
National resources: The Department of Internal Affairs (DIA) and Safer Gambling Aotearoa operate problem gambling support and multi-venue exclusion programmes available across New Zealand. Search for “problem gambling help” and “multi-venue exclusion” on dia.govt.nz or safergambling.org.nz.